A Jersey woman has questioned whether appropriate checks are in place for the island's coronavirus testing process, after being told her details were left off the system.
Kim Denmead said she was not tested when she arrived on the ferry on 13 July and was advised to take a taxi to the airport.
She refused and was tested at home the following day.
However, she said she was concerned the test was not done properly, and isolated at home for two weeks before contacting Environmental Health for another test.
She claims officials told her they didn't have her details recorded in their system.
On day three, I heard nothing. On day five, I heard nothing. On day nine, I heard nothing. I was constantly ringing up to find out where my results were; I was not on my computer, my name didn't turn up, but they said they would put my name on the computer. It wasn't until day nine, after talking to the fourth person, that they put my name on the computer and I asked to speak to management."
Jersey's government said it could not comment on individual cases, but that it encouraged Ms Denmead to make an official complaint to review the matter.
In the meantime, more staff have been recruited to speed up the process of testing passengers at Elizabeth Harbour.
Officials said they were encouraging feedback from people who had already been tested at the island's ports, so they could improve the way the testing worked.