North West Wales

Vodafone customers' dismay as phone signal fails in Abergele

Mobile phone customers in a Conwy town say they are fed up because a fault has left them without a signal for more than a week.

One said the problems seemed to be specifically affecting Abergele.

Jon Lee said 20 work colleagues were also unable to use the Vodafone network for business or personal use and the phone company was not giving customers any information.

The company said engineers were on site and trying to resolve the issue.

"It seems to be quite specific to the Abergele or LL22 postcode area," said Mr Lee who works with Slaters motor company in the town.

"We understand it's a problem with a transmitter in Peel Street (in the town) but Vodafone never tells us anything.

'Lack of care'

"When I've rung, and I've spoken to other people who've had the same thing, the company tries to get us to buy a digital signal booster for our homes, but I don't want that.

"I've been a Vodafone customer since 1999 and I've had no problems before."

He criticised the company for a lack of customer care.

Mr Lee said the problems began a week last Monday and now, apart from a few 'hotspots', there was no mobile signal.

"I'm on Twitter, there are 20 people in this company alone who are affected, it's the talk of the town," he said.

"I'm paying 40-odd pounds a month for unlimited data and I'm getting nothing."

A spokesperson for Vodafone said: "We are aware of problems in the Peel Street area of Abergele.

"A fault has been identified and a piece of hardware has to be replaced."

The company said engineers had arrived at the site on Friday afternoon "and are working to resolve the issue as a matter of priority".

Last month EE mobile phone company said it would offer compensation to customers after fixing a network fault that caused months of signal problems in Powys.

Customers in Brecon, Builth Wells and Crickhowell had experienced problems since February.

Also in August customers of EE, Orange and T-Mobile complained of two months of phone signal problems in Blaenau Ffestiniog, Gwynedd.

One company director in the town said he was considering taking the matter to court, claiming loss of business.

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites