North East Wales

Glan Clwyd Hospital care of cancer patient 'wholly inadequate'

Glan Clwyd Hospital

The life of a Denbighshire hospital cancer patient may have been prolonged with alternative drug treatment, an investigation has found.

The Public Services Ombudsman for Wales said care of the man, known as Mr P, at Ysbyty Glan Clwyd in Bodelwyddan was "wholly inadequate".

He found a "catalogue of failings" including concerns over his discharge, record keeping and diagnostic issues.

Betsi Cadwaladr health board said it was addressing the issues raised.

The health board has agreed to apologise in writing to the patient's widow and offer £3,000 for her distress, time and trouble in pursuing her grievances, and the failings identified.

'Serious consequences'

Ombudsman Nick Bennett's report said Mr P, who had brain cancer and was in his fifties, was discharged home without proper arrangements and that decisions were "taken in haste".

A lack of communication with Mrs P and district nurses about drugs could have resulted in an overdose and "serious consequences", it added.

Mr Bennett said he had issued a number of recommendations which the health board had agreed to implement.

Improving care

Prof Matt Makin, medical director for the health board, said he acknowledged standards of care "fell below the level which we expect to provide to patients".

"The issues raised in the ombudsman's report are already being addressed, and a range of actions have been agreed with the ombudsman which will build on the progress already made," he said.

"Improving the care of terminally ill patients is an issue that is very close to my heart.

"There is a lot we have done to improve care in north Wales, but we realise there is still much more to do."

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