Mid Wales

EE mobile network problems fixed in north Powys

EE Image copyright PA
Image caption The EE network was unavailable in north Powys for five days

A technical fault which resulted in hundreds of people in north Powys not being able to use their mobile phones for five days has been fixed.

The problem with a mast hit customers using the EE network which includes Orange and T-Mobile between Sunday 19 and Friday 26 January.

3G services had not been available in the SY21 and SY22 postcode areas which included Welshpool, Llanfair Caereinion and Llanfyllin.

EE has apologised to its customers.

Local people criticised the company for not providing information on the network blackout.

An EE spokesman said: "We can confirm that the technical fault that affected some customers in mid-Wales is now fixed, and normal service has resumed.

"We apologise for the inconvenience caused."

Antony Jenkins, Welshpool store manager of mobile phone shop Get Connected, said he had been inundated with requests from customers about the network failure last week.

"It looks like the network coverage has now returned since Friday and we've had no problems since then," he added.

Montgomeryshire MP Glyn Davies said he had been in contact with EE regarding the signal problems.

"EE have told me that its engineers installed a replacement dish on the failed mast on Thursday," he said.

"For a number of technical reasons, the replacement didn't work but EE tell me the problems now appear to have been fixed."

"The engineers are continuing to monitor the site to ensure there are no further issues."

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