Mid Wales

Ceredigion housing body pays £1k to woman overlooked for home

The ombudsman's report
Image caption The ombudsman found Mrs C was overlooked in 2012 after a row over a previous tenancy

A housing association has been told to apologise and pay a woman £1,000 after it overlooked her for a home.

The woman, who has not been named, was at the top of Ceredigion council's waiting list, which is determined by a points system.

An investigation by the Public Services Ombudsman found she was overlooked in 2012 after a row over a previous tenancy.

It also found her complaint was not recognised or considered fast enough.

The ombudsman's report said the woman, called Mrs C in the report, had been denied the chance to challenge the Tai Ceredigion housing association's decisions.

It also found the association failed to follow due process and consider Welsh government guidelines in relation to the complaint.

Mrs C was living in temporary accommodation following a dispute over money owed and the way her previous tenancy was terminated.

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