Scotland business

HSBC to move Edinburgh call centre to Hamilton

HSBC sign Image copyright Joe Giddens

HSBC is to close its call centre in Edinburgh and move the operation to Hamilton in South Lanarkshire.

The banking giant said 186 staff at the Edinburgh site had been asked to move the 38 miles to Hamilton, while three others had been offered redundancy.

It comes a week after the bank said it was shutting its technology centre in Stirling with the loss of 90 jobs.

HSBC, which employs 3,700 people across Scotland, said the closure would happen before February 2017.

Joe Gordon, head of UK Contact Centres at HSBC, said the move would centralise the bank's contact centre operations in Scotland and see 1,300 employees based in Hamilton.

'Very stretched'

He added: "Our intention is that as many of our colleagues as possible will move with us to Hamilton.

"With the exception of three roles which are duplicated and have been placed at risk of redundancy, all colleagues have the option to move with their roles to Hamilton.

"We will be offering relocation support in accordance with our relocation policy."

Employees unable to move to Hamilton will be offered redundancy or the chance of redeployment, Mr Gordon said.

Unite Scotland said it would be attempting to help staff affected by the closure.

Scottish secretary Mary Alexander said: "Unite believes that the closure of this contact centre is badly timed - as staff in other contact centres are telling us that they are already very stretched.

"But we know that the option of relocating to the new site will be very difficult for many staff. The union is on hand to provide support and advice to our members and to make sure their rights are protected."

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