NE Scotland, Orkney & Shetland

Sofa firm fined for hiking prices before Black Friday

SCS Image copyright Aberdeen City Council
Image caption SCS in Kittybrewster Retail Park, Aberdeen, admitted misleading customers

A national sofa retailer has been fined £6,000 after it admitted misleading customers over a Black Friday sale deal.

Trading Standards uncovered the practice at SCS in Kittybrewster Retail Park, Aberdeen.

A poster falsely stated that everything had been reduced in the company's Black Friday sale in November 2017.

But the price of three sofas was increased, one by £800, just three days prior to the sale.

The parent company, A Share & Sons Ltd, admitted the charge under the Consumer Protection from Unfair Trading Regulations 2008 of engaging in an unfair commercial practice which was misleading to consumers and related to the display of misleading posters throughout the store.

Image copyright Aberdeen City Council
Image caption Black Friday has become a massive retail event in recent years

The company had sought to rely on voucher books offering £25 off a sofa to justify its claim.

Sheriff Ian Wallace told the court: "I do not view this as an oversight - it was a planned act by the company purposefully misleading its customers for financial gain."

The court heard that Aberdeen City Council's Trading Standards Service had monitored the prices in store for many months as part of a nationwide investigation coordinated through the Society of Chief Officers of Trading Standards in Scotland (SCOTSS).

This was designed to check on compliance by retailers with the law on price promotions and newly introduced pricing promotions guidance.

'Unfair trading'

As a result they were able to build up a pricing history and determine whether savings claimed were genuine.

Aberdeen City Council Trading Standards manager Graeme Paton said: "I am very concerned that this retailer appeared to have been ignoring the law relating to unfair trading in this manner by engaging in misleading sale practices.

"In one instance the company had increased the price of a sofa by £800 three days prior to a Black Friday promotion offering a £25 discount.

"Such practices are unfair, not only by misleading consumers in Aberdeen and the north-east but also by placing the many local and national retailers who trade fairly at an unfair disadvantage."

The charge stated that the misleading practice took place on Wednesday 22 November, 2017.

It related to:

  • A Lazy Boy Marvin three-seater sofa which had been increased in price by £800.
  • A Lazy Boy Tamla three-seater sofa which had been increased by £270.
  • An Endurance Baxter two-seater console manual recliner sofa which was increased by £700.

'Spurious' reductions

Mr Paton said customers had been duped by the store.

He added: "Black Friday has become a very high-profile retail event in recent years, and consumers are entitled to rely on the fact that a claimed saving is a genuine saving.

"In this instance only through many months of labour-intensive monitoring of the prices of these product lines, were we able to prove beyond doubt that the claimed reductions were spurious.

"Officers of our Trading Standards service will continue to monitor sales promotions, both within the home furnishings sector and beyond, including future Black Friday promotions, and will take robust action where they are shown to be misleading, including the reporting of offenders to the procurator fiscal."