Highlands & Islands

Samsung Galaxy Note 7 catches fire in Highlands hotel room

Burned phone Image copyright Gabriel Sebestin
Image caption The guest's phone caught fire as it was charging in the hotel room

A replacement Samsung Galaxy Note 7 smartphone, deemed safe by the manufacturers, caught fire in a Highlands hotel room.

The phone, belonging to a Chinese guest, burst into flames as it was charging in the room at the Highlander Hotel in Newtonmore.

Samsung has now permanently ceased production of the device after a number of phones caught fire.

Hotel receptionist Gabriel Sebestin said this was the guest's second phone.

"They had been through the same experience before," he said.

"The company changed the phone for them and told them it wouldn't happen again but it did."

'Shocked and scared'

Mr Sebestin said he was alerted to the fire when the hotel fire alarm went off at about 22:00.

The guest was in his room with his wife and daughter, who was thought to be in her 20s.

"The room was full of smoke and they said there had been flames. The phone was very hot," Mr Sebestin said.

"They were shocked and quite scared and upset as the same thing had happened to them before."

Image copyright Google
Image caption The incident happened at the Highlander Hotel in Newtonmore

The family were moved into another room for the night and left the next day. They kept the phone so they could send it back to Samsung.

The incident took place earlier in the week.

Owners of the model are expected to be able to return the phones for a refund or an exchange for a different Samsung phone.

Samsung said it was stopping sales of the device.

"We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s," the company said.

"For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production."

In September, Samsung recalled about 2.5 million phones after complaints of exploding batteries.

It later insisted that all replaced devices were safe.

However, that was followed by reports that those phones were catching fire too.


Do you own or have you pre-ordered a Galaxy Note 7? Are you worried about it? Let us know about your experiences. Email haveyoursay@bbc.co.uk with your stories.

Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:

·WhatsApp: +44 7525 900971

·Tweet: @BBC_HaveYourSay

·Send an SMS or MMS to 61124 or +44 7624 800 100

Or please use the form below:

Your contact details

If you are happy to be contacted by a BBC journalist please leave a telephone number that we can contact you on. In some cases a selection of your comments will be published, displaying your name as you provide it and location, unless you state otherwise. Your contact details will never be published. When sending us pictures, video or eyewitness accounts at no time should you endanger yourself or others, take any unnecessary risks or infringe any laws. Please ensure you have read the terms and conditions.

Terms and conditions

The BBC's Privacy Policy

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites