Glasgow & West Scotland

Cineworld apology over 'pitch black' Glasgow evacuation

Cineworld Glasgow Image copyright Google

Cineworld has apologised to customers who had to be evacuated from Europe's tallest cinema in the dark after a power cut.

Cinema-goers at Renfrew Street, Glasgow, complained of being left to walk down "pitch black" fire escapes during the incident on Saturday.

The 62m tall (203ft) cinema was shut on Sunday while work was carried out on its emergency lighting system.

Cineworld said it was working hard to resolve the issue.

"The safety of everyone under our roof is always our primary concern and staff responded promptly, alerted the fire brigade and escorted customers outside," the company said in a statement.

"We're really sorry for the disruption and would like to thank customers for their patience.

"We hope to reopen as soon as possible."

Customers told of having to use their phone as a torch to find their way out of the building following the power cut at about 19:00 on Saturday.

One cinema-goer tweeted: "Made to evacuate from the 5th floor - 10 plus flights of stairs in complete darkness, no emergency lighting and no staff present."

Another said: "Power cut in building, so dangerously lead down a pitch black fire escape with no torches."

The cinema has 18 screens over nine levels.

Cineworld said customers who have purchased tickets for Renfrew Street could claim a full refund through customer services.

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