Northern Ireland

Trading Standards' warning over cabin baggage confusion

A queue of passengers with cabin baggage Image copyright Getty Images

Holidaymakers have been advised to check the size of their cabin bags before leaving for the airport.

The Northern Ireland Trading Standards Service (TSS) has issued the advice due to consumer complaints and confusion.

Passengers claimed they were wrongly charged £50 to put their bag in the aircraft hold due to faulty sizers.

But a TSS inspection of 47 baggage sizers at Northern Ireland's three airports found they were accurate but left "little room for error".

Inspectors found metal baggage sizers offered just 5mm of extra space, while cardboard sizers were more generous, allowing between 1.5cm and 2cm more than the maximum cabin bag dimensions.

In a statement, TSS said it can confirm that baggage sizers currently being used by airlines in Northern Ireland are accurately described and do not breach consumer protection laws.

However, a spokeswoman said different size requirements for different airlines were causing passenger confusion.

As the holiday season gets underway, the organisation advised passengers to be cautious and double check the relevant size restrictions before travelling.

Image copyright Kenishirotie
Image caption Passengers complained their bags were not being accurately measured

Standard free cabin baggage allowance

Jet2 56cmx45cmx25cm

Easyjet 56cmx45cmx25cm

Flybe 55cmx35cmx20cm

Ryanair 40cmx20cmx25cm

Area Inspector Michelle Craig said: "Given the variation and complexity of luggage allowances across different airlines, it is unsurprising that this causes confusion for consumers.

'No longer accepted'

"Some airlines have stated that they now intend to enforce their baggage size policy more strictly than they have done in the past.

"Therefore, it is important to be aware that the suitcase you have used to travel with previously, without any issues, could now be checked and no longer accepted by the airline."