Northern Ireland

197 jobs to go at Teletech call centre in Belfast

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Media captionTeletech opened its north Belfast office been in 2001

One hundred and ninety seven jobs are to be lost at a call centre in north Belfast after the firm lost a major contract, it has been confirmed.

Teletech has lost its contract to provide European customer support services for the car maker Nissan.

The contract has gone to the French company B2S.

One employee said workers have been told they could take up employment with B2S.

However, it is understood that would be likely to involve moving to France.

Teletech, a US-owned firm, has been in Belfast since 2001 and employs about 600 people.

DUP North Belfast MP Nigel Dodds said Invest Northern Ireland had assured him it would work to help the firm find new contracts.

"My understanding is that a lot of staff had multi-lingual skills and a significant number were brought to Northern Ireland by Teletech," he said.

"A significant number of employees from Northern Ireland were involved as well, and we feel for all of them."

Sinn Féin North Belfast MLA Gerry Kelly said the jobs loss would be a "devastating blow" in an area of high unemployment.

"This loss would be a major setback at a time when we are seeing significant progress in the area with large-scale construction projects and investment," he said.

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