Tyne & Wear

Metro apology over 'own country' announcement

Generic Metro sign
Image caption Metro's operator DB Regio Tyne and Wear said an investigation had been started

Tyne and Wear Metro has apologised for an "inappropriate" comment made over its public address system.

It follows an incident at Wallsend station when a man thought to be from Eastern Europe was allegedly begging.

The announcer said: "We've had numerous complaints about your behaviour demanding money and begging. You might do it in your country but you're not doing it here."

Metro's operator apologised and said an investigation had started.

Paul Walker, from DB Regio Tyne and Wear, which operates Metro on behalf of Nexus, said: "We are aware a member of our staff made a Tannoy announcement at Wallsend Metro station which may be deemed inappropriate.

"We would like to apologise for any offence caused and can assure customers that reports of inappropriate or offensive behaviour by staff are taken very seriously.

"A full investigation into the matter is currently ongoing to establish the facts and, based on the outcome, appropriate action will be taken."

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