Lincolnshire

AA sorry over Lincolnshire nurse's 10-hour wait

The AA has apologised after a Lincolnshire woman was forced to wait 10 hours to be rescued after breaking down on her way to work on Monday.

Jenny Rossington, from Skellingthorpe, broke down on the A46 on her way to Lincoln County Hospital where she works as a nurse in the renal unit.

Ms Rossington, 50, called the AA at 0945 GMT and was told the maximum wait time would be no more than three hours.

An AA spokeswoman said her wait had been "unacceptable".

The AA eventually reached Ms Rossington and her Renault Clio car at 1945 GMT after she had endured a 10-hour wait in sub-zero temperatures.

Ms Rossington said her step-mother brought her a hot drink and food while she waited to be rescued.

Wait 'unacceptable'

"I rang the AA on numerous occasions during the day and the time they said they could get to me was getting further and further away," Ms Rossington said.

"I had to wait 30 minutes at one stage just to get through to them. I know the weather was bad but I felt totally fed up. I had to have the day off work which I've got to take as annual leave.

"If I'd been in the middle of nowhere I don't think I'd have survived."

Sue Beeson, of the AA, said Ms Rossington's call got lost in the system.

She said: "We have apologised to her and we are just so sorry it happened. Yesterday saw one of the busiest days we've ever had in our history.

"We had 24,000 breakdowns across the country which is just unprecedented."

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