Bus firm in Leicester faces service complaints

A bus company is pledging to meet residents after complaints about the frequency of services on a Leicester housing estate.

The First Leicester number 25 is supposed to arrive in Mowmacre Hill estate either every 12 or 15 minutes.

But passengers said that for several weeks they have been left waiting up to 40 minutes, making trips hard to plan.

First Leicester said they had faced a driver shortage and were keen to meet customers to "iron out" any problems.

Driver shortages

City councillor Colin Marriott who represents Mowmacre Hill, said: "It just can't go on like this, I've been waiting myself half an hour for a bus, and it's just not on."

Commercial Director for First Leicester, Stephen Zanker, said he would be meeting residents to get information on specific problems.

"Without knowing about specific instances we can't say what the problem is but obviously we need all our buses to turn up," he said.

Mr Zanker added: "We have had some problems with driver shortages but we should have seen the back of that and we need to get direct contact to see what's happening and iron out any frequency problems."

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