Apology follows Herne Bay postal disruption

Delivery office Royal Mail said six extra staff had been recruited as part of special measures to tackle the backlog

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Royal Mail has apologised to customers after disruption to postal services in east Kent.

Delays followed changes to operations in Herne Bay as part of a modernisation programme, Royal Mail said.

Tim Willis, South East England regional operations manager, apologised for the disruption and said extra staff had been recruited to tackle the backlog.

Thanet North MP Roger Gale said he complained to Royal Mail after he received 70 letters about the problems.

The Conservative MP, who visited the Herne Bay delivery office before Christmas, said: "There were boxes and boxes and boxes of letters everywhere, on desks, in pigeon holes, under desks. And the packet area was stacked almost to the ceiling."

Royal Mail said the changes that were introduced had followed a national agreement and included giving postal delivery staff at the Herne Bay office new rounds, removing bicycles and deploying staff in delivery vans.

In a statement, Mr Willis said: "I would like to apologise to customers who have experienced delays in some mail deliveries in the Herne Bay area.

"Management and staff are working hard to improve deliveries in the area.

"Special measures are being implemented including using six additional people to help sort mail for delivery and making additional deliveries on Sundays."

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