A woman who dialled 999 to report the theft of a snowman from outside her home has been branded "completely irresponsible" by Kent Police.
The force said the woman, from Chatham, thought the incident required their involvement because she used pound coins for eyes and teaspoons for arms.
During the call the woman said: "It ain't a nice road but you don't expect someone to nick your snowman."
Kent Police said officers had given her advice on real 999 emergencies.
The force said the call was made at the same time as operators fielded thousands of other phone calls about the heavy snowfall and sub-zero temperatures in the county.
During the conversation she said: "There's been a theft from outside my house.
"I haven't been out to check on him for five hours but I went outside for a fag and he's gone."
When she was asked who had gone, the woman replied: "My snowman. I thought that with it being icy and there not being anybody about, he'd be safe."
She was then asked whether it was an ornament, and answered: "No, a snowman made of snow, I made him myself.
"It ain't a nice road but at the end of the day, you don't expect someone to nick your snowman, you know what I mean?"
The operator then told her she had rung an emergency line and she should not be calling it to report the theft of a snowman.
Ch Insp Simon Black said: "This call could have cost someone's life if there was a genuine emergency and they couldn't get through.
"It was completely irresponsible.
"We have spoken to her and advised her what is a 999 call, and this clearly was not."