Cheltenham care home told to make urgent improvements

A care home in Cheltenham that was deemed to be failing in five out of six essential areas has been warned it must improve quickly.

Inspectors have told the Grange Care Centre its work is "unacceptable" and given it two months to improve.

Areas for attention include care and welfare of residents, protecting them from abuse and medicine management.

The Care Quality Commission (CQC) said its inspectors would return unannounced to the home, run by Saddlers Hotel Ltd.

The care home has said it will not be able to comment until after the bank holiday weekend.

'Continued monitoring'

The Leckhampton home was visited over two days in February when inspectors reviewed records, and spoke to relatives and members of staff.

During their visits the CQC found records showing only two out of 17 permanent members of staff had completed safeguarding training.

Adrian Hughes, from the CQC, said: "People living at the home have the right to receive high quality and safe services which consistently and reliably meet their needs.

"We continue to work closely with local agencies and will continue to monitor the service closely and will not hesitate to take further regulatory action to ensure people receive the care and support they are entitled to expect."

The centre provides accommodation for 60 older people who require nursing or personal care, including those with dementia.

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