Coventry & Warwickshire

Pensioner left without hot water gets free boiler

An 88-year-old man who was forced to wash in water boiled on a stove for weeks is to get a new boiler free of charge from his energy company.

Don Penfold, from Rugby, has been waiting for engineers from E.ON to provide parts to fix his boiler since before Christmas.

"It's terrible, I'm having to get a big saucepan and boil water," he said.

E.ON have said they are "truly sorry for the concern and upset that this matter has caused".

Mr Penfold said he has also been forced to use the gas rings on his stove to try and keep his house warm.

No charge

His son Joe, who works in Germany, said his father has had multiple visits from different engineers who each found a different problem.

He is critical of the length of time it has taken the company to act.

"One or two days is acceptable, but a month in this day and age - how is that possible?" he said.

E.ON have apologised for the time taken trying to obtain parts for Mr Penfold's boiler.

"We have apologised for the inconvenience caused and are arranging to fit a new boiler tomorrow, at no charge, as the part needed is still unavailable," a spokesperson said.

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