England

Worcestershire house still flooded six months on

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Media captionMarilyn Melville has struggled to find the cause of flooding which has continued to affect her house for the last six months.

A woman whose house was flooded in June says she is still struggling to "reclaim" her life.

Marilyn Melville said water continuously pours under her house in the Hollywood area of Worcestershire, ruining her carpets and furniture.

After living in a caravan, she will spend part of the Christmas period in a hotel paid for by her insurers.

The cause of the flooding is not clear, but an underground stream and damaged water pipes are both suspects.

Ms Melville said: "I've been fighting this for seven months on my own and I feel like I'm fighting the world to get something done.

"I've spoken to the world and his wife."

Floodwater is now about two and a half feet deep (0.76m) under the floorboards and starting to spreading through the rest of her house.

Problems identifying the cause of the flooding and living on the border of Birmingham and Worcestershire have further complicated matters.

Different councils are responsible for different services in her area, meaning Ms Melville has struggled to find help.

'Done more'

She said she had spoken to at least 10 different agencies, from local councils to Severn Trent and regulators, all of whom have denied responsibility.

Image caption Carpets, furniture and electrics have all been damaged by the water

"I've spent the best part of every day, and have done for the last seven months now, ringing all these different departments and bodies," she said.

Danielle Cherry from Severn Trent said: "In some instances during this case we probably could have helped Marilyn more and going forward we'll try and ensure we don't repeat any of that and work with her to get a resolution."

The water company has dug up Ms Melville's garden to investigate the sewers, but the cause of the flooding and a resolution seems out of sight.

"I don't want to blame anyone. I just want them to find it and stop it so I can have my life and my home back," Ms Melville said.

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