Services resume for O2 customers after equipment theft

O2 customers unable to make calls or use the internet after thieves damaged the firm's equipment have had their full services restored after 16 hours.

The mobile phone company said services were restored by 1730 BST on Tuesday after the theft in east London was discovered early on Monday.

Users in north and east London, east Sussex and Kent could not make calls, or send or receive texts and e-mails.

O2 said it was unable to offer compensation to customers.

The phone company said it could not offer compensation because "the nature of mobile services means that it is not possible for operators to derive which customers may or may not have used their mobiles in an affected area".

Engineers have "replaced the stolen equipment and repaired the vandalism", it added.

The firm described the incident as "a well organised theft".

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