The rollout of new "gigantic" refuse bins and changes to collections have angered some residents in Croydon.
More than 200,000 new bins are due to be delivered across the borough as Croydon Council aims to hit its recycling targets.
But, some residents say they have been told there will be a 21-day wait before the first collection.
Refuse company Veolia, who are contracted by Croydon Council, have warned there will be a "period of adjustment" while it gets itself organised.
One resident, Arno Rabinowitz, described the new bins on Bardsley Close as "totally useless".
He said: "I wish I knew what is going on, some have had bins delivered, some have had bins dumped in their drives.
"It really is a mess in a pretty little close which we were really quite proud of.
"These have been imposed with no consultation whatsoever and the council say there is no alternative and we should just take it."
However, Croydon Council says it has been letting residents know about the changes.
A spokesman said: "We have hosted nine public roadshows across the borough, conducted more than 800 site-visits, and are keeping a dedicated phone line and email address for residents with any questions."