Traffic congestion in Dorking is "absolute hell" for residents and traders, according to a cafe owner, with roads becoming regularly "gridlocked".
Business owners say HGVs are getting stuck and they are losing trade, while people were recently left "incensed" by roadworks that brought the town centre to a standstill.
The comments were raised at a Surrey County Council (SCC) and Mole Valley District Council (MVDC) local committee meeting this week, which also received a petition calling for parking permits to stop shoppers and office workers from parking in residential streets.
Raising concerns about HGVs and delivery lorries navigating their way through the town centre, businessman Adam Moreve, who owns Musette Cycle Cafe, told the meeting traffic lights at Pump Corner were becoming a problem.
He said this was highlighted even further when they failed to work for a couple of days and traffic flowed really well.
Presenting the petition, signed by residents in Howard Road and Arundel Road, Patrick Keeble said he and his neighbours were having to use pay and display car parks because of shoppers, office workers, shop workers and pub goers parking for hours at a time outside their homes.
"Our patience is now exhausted," he added.
Highways officers are carrying out an assessment of both roads, while a number of traffic schemes are being considered for Dorking.