More than two million people on the waiting list in England have been waiting more than 18 weeks.Read more
Lead chaplain Mark Stobert says the impact of the coronavirus has been "unprecedented".
"I don't think any of us have ever experienced anything like this," he said. "A lot of our role is about us being present, and we spent a lot of time trying to get our heads around how we do that.
"We did some telephone working and slowly but surely we've got back to being present on the words."
Part of his experience of being a chaplain, and the difficulties of communicating to those in need wearing personal protective equipment, has been expressed in his poem "Learning to Speak Eyebrow".