Almost 100 flights have been cancelled and 200 delayed
BA: 'kick in the teeth for travellers'
Which? Travel’s Naomi Leach, has criticised BA for the latest problems it has handed holidaymakers today. She said:
This apparent BA systems failure is another kick in the teeth for travellers who are likely to have spent weeks worrying about whether their holiday flights will take off - so it is important that the airline now moves quickly to resolve the issue as quickly as possible to minimise disruption. Passengers who have had their flights cancelled at short notice should be offered an alternative flight or a refund and as these problems appear to have been caused by BA's technical failure, the airline should also be proactively informing passengers of their rights to claim compensation and reasonable out of pocket expenses.
'It rains, it pours for BA'
"It never rains but it pours for British Airways," according to Aashna Shroff from Money.co.uk, who offers a reminder of passengers' rights.
"After the airline managed to narrowly avoid its pilots going on strike this week, the last thing it needed was a global IT failure," she said.
"It may be scant consolation if your travel plans have already been affected, but thanks to EU regulation, you should be entitled to compensation if your flight is delayed or cancelled.
"In the unfortunate event that your flight is cancelled, you will be entitled to: a full refund; or an alternative flight to your destination from a nearby airport, with the airline responsible for additional travel costs; or an alternative flight on a later date.
"If you experience a significant delay - whether flying from or to the UK - due to an airline IT outage, the airline is required to make your wait a comfortable one, including providing food and drink, phone calls, and even accommodation, if necessary.
"If you are delayed by more than five hours as a result of a fault lying with the airline, you have the right to cancel your journey and have the cost of your flight reimbursed."
More bad news for holidaymakers as BA cancels flights
Holidaymakers travelling with British Airways are facing delays and problems checking in online, with the airline saying system failures are to blame.
Customers at UK airports have taken to social media to complain about long queues, flight delays and the app crashing.
At Heathrow, 81 flights have been cancelled while BA have cancelled 10 Gatwick flights.
BA said it is reverting to manual systems for check-in at airports.
More than 200 flights have been delayed across the UK, with the airline advising customers to allow extra time at airports.