Care Quality Commission

Hospitals boss pledges action on 'inappropriate' behaviour

David Saville News editor, BBC Radio Lancashire

Allegations of inappropriate behaviour by security staff at the trust that runs hospitals in North Lancashire and South Cumbria are being investigated.

NHS managers say the Care Quality Commision is being kept informed of three incidents reported at the Morecambe Bay Hospitals trust in relation to security staff and alleged inappropriate behaviour when supporting care for vulnerable patients.

Sue Smith
UMBHT

Sue Smith (pictured), the chief executive of the trust, says all the incidents are subject to an investigation and a review will be completed to identify any areas for improvement.

She said immediate action has been taken to safeguard patients and staff.

Home care company named in national top ten

A South Cumbrian firm that provides carers to help people in their own homes has been given a grade of outstanding in all five of the areas studied by inspectors, one of only 10 companies in the country to do so.

Westmorland Home Care staff with certificates
Westmorland Home Care

The service was founded by two doctors in 2017, and was picked out by the Care Quality Commission report for being "exceptionally people-centred".

The report also said: “People were well protected from the risk of infection, including during the Coronavirus pandemic.”

It's the second time running the firm has been judged so highly by the CQC.

"I have never in my life worked for a more conscientious, caring company.”

Staff member quoted in report