Costa Coffee

Costa say drive-thru closed at weekend will re-open but not to cars

Pete Cooper

BBC News

Costa
Getty Images

Earlier we brought you the story of the branch of Costa Coffee at Ipswich's Euro Retail Park, which opened for drive-thru customers at the weekend, only to close due to the high number of visitors it had.

The Police Federation's Suffolk branch said the resultant traffic queues had put officers "at risk".

The cafe chain have told me that they will be re-opening the store on Thursday, but the drive-thru lane will be closed.

Instead customers wishing the use it will have to "place their order via the Costa Coffee app and collect from the store".

In a statement it said: "Customers will be asked to queue outside the store, two metres from one another, and then collect their order from a designated collection area just inside the store. Baristas will place the order down at the collection point before moving back to allow the customer to enter and collect their order."

Number of customers at drive-thru cafe put police 'at risk'

Pete Cooper

BBC News

The Suffolk branch of the Police Federation said an influx of people to a Costa Coffee in Ipswich that reopened at the weekend was putting the police "at risk".

The cafe at the Euro Retail Park was one of 17 Costa branches which reopened across the UK for drive-thru customers only.

Suffolk Chief Constable Steve Jupp said the number of people at the site "caused a big issue" for police, and came at a time when two large neighbouring supermarkets were also busy.

Costa coffee
Getty Images

The Costa was later shut by staff because of the long queues.

Darren Harris, chairman of the Police Federation in Suffolk, said: "The public's action is putting my members at risk by having to interact with more members of the public than they necessarily need to."

While not illegal, he added that it was not "a reasonable thing to do" to drive to get a take-away coffee.

A spokeswoman for Costa Coffee said safety was their "number one priority".

She said the drive-thru cafes were meant for "key workers on essential journeys" and that other branches had been open offering delivery for other customers.

The branch in east Ipswich is due to reopen later this week.

New Costa chief joins from M&S

Costa Coffee sign
PA Media

Costa Coffee has appointed former M&S clothing boss Jill McDonald as its new chief executive.

The cafe business, which was snapped up by Coca-Cola for £3.9bn last year, said she will replace current chief Dominic Paul at the end of this month.

The soft drink giant hailed Mr Paul for leading the chain, which has more than 2,400 UK coffee shops, through a "strong growth phase" following the takeover.

Ms McDonald said: "I have long been a fan of Costa."