North Hertfordshire District Council

A third of the seats in North Hertfordshire were up for election this year. Find out more about these elections.

Election 2018 Results

CON HOLD
Party Elected in 2018 Total councillors Change

PartyConservative

Elected in 2018 8 Total councillors 29 Change-5

PartyLabour

Elected in 2018 8 Total councillors 14 Change+2

PartyLiberal Democrat

Elected in 2018 3 Total councillors 6 Change+3
Councillors change compared with 2014

Most recent

North Herts bins: 'We're getting there,' council says

Residents of parts of North Hertfordshire are still not getting their bins collected six months on from when a new contractor, Urbaser, took over, but the council has said things are improving.

North Hertfordshire District Council admits there are about 60 missed bins being reported each day, but this is down from about 200 in August.

The councillor responsible for bin collections in the area, Michael Weeks, said: "It is not bad, compared to where we were a couple of months ago... but it's getting there.

"It's just the odd little patch of a street here and there, individual remote properties, but we're almost getting to where we were with the previous contractor, most people are satisfied with that."

North Hertfordshire bins: No date for resolution

Councillors in North Hertfordshire say they still don't know when problems with bin collections will be resolved.

Residents have been complaining since May, when a new contract was put in place with bin collection firm Urbaser.

Initially the council told the BBC that "everything was rosy" and it was just teething problems, but residents are still reporting issues with their weekly bin collections.

North Hertfordshire District Council leader Lynda Needham says she's in regular contact with Urbaser but has no firm date as to when things will be resolved.

"I'd rather not try and give you some sort of date that I can't meet but I will confirm that I am seeing Urbaser every single week and I push exactly the same question," she said.

Council to discuss complaints over bin collections

More than 1,500 people have complained about missed bin collections after the waste, recycling and street cleansing contract was awarded to a new company in May.

A report into the complaints said the numbers of households which experienced missed bin collections could be far higher.

The documentfound a number of reasons why the new contractor, Urbaser, failed to run a regular service, including a lack of knowledge of rural areas, software problems and staffing issues.

Some 25% of former staff had failed to move across to the new contractor.

Despite Urbaser increasing resources to help catch up on missed collections, the report said "this has not yet resulted in the whole district receiving a good service".

Mark Piggott, of Urbaser, says although the company acknowledged it "had problems as detailed in the report it had been working incredibly hard to redress this with 99.975% of bins were now being emptied on time".

Bin
BBC

North Hertfordshire bin problems to continue 'for months'

A problem with bin collections in North Hertfordshire will continue for months, according to the councillor responsible for waste management.

North Hertfordshire District Council bins
BBC

Many bins have gone uncollected since a new contractor took over in May, with the company blaming employment issues and crews getting used to the new rounds.

North Hertfordshire District councillor Conservative Michael Weeks said he cannot give a date for when it will be resolved.

"It will continue for some time yet, probably months, it will get better though, gradually it will get better," he said.

North Hertfordshire bin company apologises for problems

The company which collects the bins in North Hertfordshire has "sincerely apologised" for problems since they took over the contract in May.

Residents said their food and garden waste bins had been left on pavements for days, and in some cases weeks, without being collected.

Urbaser Limited has acknowledged that a large number of people haven't had their waste collected.

Blaming employment issues and crews getting used to new rounds, managers said they were "doing our utmost to come up with solutions" and had promised to work with the council to "ensure expected levels of service".

North Hertfordshire District Council said it was "working hard with Urbaser to resolve the current issues".

North Herts bins saga continues

North Herts District Council have been apologising again for problems with their bin collections.

In May, shortly after a new firm took over the contract, Conservative councillor Michael Weeks asked for patience from residents, but customers were still experiencing issues in June.

The authority now says it has received a "high level of reports of missed bin collections" in the last two weeks.

It said this was in part due to issues with the implementation of the new separate garden waste and food waste services and its contractor, Urbaser, has had issues with its call centre, meaning customers couldn't get through to report missed bins.

It said it has met with the contractor to "establish a plan of action" including increasing call centre staff and putting extra resources into the food waste collections service.

"We can only apologise for what has been a very frustrating few weeks for many residents and will seek to get these issues rectified as soon as possible," a council statement said.

North Hertfordshire bins: Council 'not considering new contractor'

A Hertfordshire council, whose taxpayers are experiencing a backlog in having their bins collected, has said it is "not considering sourcing a new contractor".

Some residents of North Hertfordshire are still waiting for food and garden waste bins to be emptied after a new contractor took over last month.. and many households now have to pay a fee for the service.

North Hertfordshire District Council said it was "working hard" with contractor Urbaser to clear the backlog.

Councillor Michael Weeks, who is responsible for waste and recycling, said: "We are doing our best to collect missed bins as soon as possible, however, we believe that some residents have had to wait up to two weeks for a collection.

"We are working with Urbaser to ensure they meet the key performance indicators stipulated in our contract.

"The problems we are experiencing do not constitute a fundamental service failure and we are doing our utmost to remedy the issues swiftly and work towards preventing recurring issues for residents."