Dissatisfaction over punctuality and reliability has eroded trust in rail operators, research suggests.Read more
Business reporter, BBC News
Before the world had time zones, train timetables were confusing and out of sync.
"No-one took charge" during the timetable chaos that caused severe disruption on Britain's railways in May, a regulator has said.
The Office of Rail and Road (ORR) blamed a lack of "responsibility and accountability" for the problems and said passengers were "badly treated".
It said track manager Network Rail, the Department for Transport and two train companies - Northern and Govia Thameslink - "had all made mistakes".
It came as the government promised a major review of Britain's railways
The BBC follows one Northern rail user, Lorna, on her daily commute from Burnley to Leeds.
Rush hour is expected to hit earlier than usual today as England fans race to get home in time for the World Cup semi-final against Croatia.
The RAC has predicted roads will be extra busy at 17:00 BST and "dead" by kick-off.
Meanwhile, train firms Southern and Great Northern expect afternoon services to be extremely busy.
Rail firms have taken out a half-page newspaper advert to offer a "sincere apology" for their "ongoing problems" since the introduction of new timetables.
South-east England train operators Thameslink and Great Northern, in partnership with Government-owned Network Rail, wrote that the service "has not been good enough" after the rescheduling of all trains on 20 May.
In the ad in Metro newspaper, the organisations acknowledged that "we failed to launch new services as planned", which has resulted in "significant delays, cancellations and disruption".
A third new train timetable in two months - which will be introduced on 15 July - will be "more dependable", it claimed.
What do you reckon? Do you accept the apology? Do you have any hope for an improved service in the future? Send us your views to email@example.com