Sunderland City Council has received more than 1,600 complaints over missed bin collections in just three months.
Last Thursday Sunderland City Council's scrutiny coordinating committee heard updated complaints figures.
Between April and June this year, 1,951 complaints were received for corporate services with 1,606 linked to missed bin collections.
Complaints manager Marie Johnston said the bin collection figures should be viewed in the context of the service and its size.
A report, presented to the committee, said this includes the council servicing 1.6 million containers across the entire city, leading to a "dissatisfaction rate of 0.01 per cent".
The overall number of corporate complaints also saw a 41% decrease from the same period the previous year, with 71% of complaints responded to within 15 working days.