The number of complaints made against a council service has risen by around 45% in the last four years.
New figures show 780 people submitted
complaints to Kent County Council about its adult social care service between 1 April 2018 and 31 March 2019.
A KCC report reveals the number has grown since 2015, when the local authority received 538 complaints
between April 2014 and 31 March 2015.
The data was released as part of an annual
report ahead of Friday's KCC adult social care cabinet meeting at
Maidstone County Hall.
Several factors have been cited for
contributing to the 12-month rise, including a growth in the number of council
enquiries and significant increase in the number of complaints relating to the
blue badge service, with 76 received.
The complaints related to different
themes, including frustrations about poor communication, charging disputes, and
staff conduct and behaviour.
KCC’s official disclosure also shows that
39% of complaints were not responded to in time, between 1 April 2018 and 31 March.
Extra training is currently being
organised for KCC staff to help tackle this, the report adds.