criticised north Kent’s dermatology provider for long
waiting times and unanswered phonecalls.
Their complaint was aimed at DMC
Healthcare, a private company which took over the running of skin care clinics
Maritime Hospital in April.
Patients with severe skin
conditions have complained about not being able to get through to anyone from DMC
for an appointment.
Almost 70 patients have waited more than a year to be
seen by a specialist.
services changed hands after the trust, which runs Medway Maritime Hospital, handed the contract back for patients in Medway, Swale, Dartford, Swanley and Gravesham.
A report by Medway Clinical Commissioning Group (MCG), which was presented to
the committee, outlined the actions taken by DMC to cut the waiting times down
It read: “DMC
has received significantly higher than anticipated volumes of calls (46,000 in
April 2019) as a result of the transfer of services which has resulted in
patients experiencing delays and difficulties contacting DMC.
"To address the
backlog DMC will continue to hold a significantly higher number of clinics to
ensure patients are treated as quickly as possible and to prevent the backlog
negatively impacting on the new service. Based on the current trajectory the
backlog is anticipated to be cleared by June 2019.”
County Council is calling for those involved to
defend their record to the committee before Christmas.