Waltham Forest police will start focusing more on smaller, local problems after a huge influx of new officers.
Detective Chief Superintendent Richard Tucker said the force was recovering from a shortage of officers two years ago, rising from 1,150 to 1,300 officers across Waltham Forest and Newham.
He said that, while this was still short of the numbers three or four years ago, it would allow the force to return to a “traditional policing role” and ensure all allegations are properly investigated.
He told the Local Democracy Reporting Service: “When I joined the police 35 years ago, we had local cops who knew everyone and solved problems. I want us to go back to that.
“We do really well on big events but I want us to be judged on how we deal with the average person’s concerns.
“When I get letters and emails from people they are always talking about quite a local issue, like people smoking drugs in the stairwell or bad driving.
“We lose (people’s) confidence when we do not deal with an allegation of crime properly. We have got to show that we actually listen. “We might not be able to deal with some of these issues but we should be able to say we have tried.”