Rail passengers have scored train operator Northern as the worst provider in the country, according to a new report.
Just 72% of passengers said they were satisfied with the service they received in autumn 2019, according to watchdog Transport Focus.
Nationally, 82% of travellers were satisfied with their journeys - up three percentage points year-on-year.
Poor punctuality, timetable chaos and industrial action saw the satisfaction score sink to 79% in autumn 2018, which was the lowest level since 2008.
Northern was the worst performer at 72%, with TransPennine Express coming in at 79%.
Meanwhile, Grand Central scored 94%, with Hull Trains coming third with 94%.
Nearly 28,000 passengers were questioned for the latest National Rail Passenger Survey.