Vouchers and gift cards: Your rights

By Kevin Peachey
Personal finance reporter, BBC News

Published
media captionWhich?'s James Daley says people should keep vouchers but there is a good chance they will be worthless

The first gift voucher - the humble book token - was first issued in 1932. Now the voucher and gift card industry has grown into a £4bn a year operation in the UK.

But with the increased popularity has come greater disappointment for those who find that their gift cards have become worthless.

A string of high-profile High Street casualties has brought the rights of consumers who have these tokens into sharp focus.

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