Homecall Plus household call-out firm collapses

Image caption The service was a form of insurance for household emergencies

A firm which provided cover for plumbing, heating and other emergencies in the home has collapsed.

Homecall Plus of Furthergate, Blackburn, has been put into compulsory liquidation after a creditor petitioned the Official Receiver in Blackpool.

As well as plumbing problems, it dealt with drainage and electrical failures, and provided gas safety checks.

Some 10,000 customers who bought policies up to 3 December 2010 should still receive cover.

The service was a form of insurance, described by its website as a warranty and "a comprehensive extension of the cover provided by your household insurance".

Those policies were underwritten by Brit Insurance, which is honouring them.

However, there is concern that any customers who signed up after 3 December last year could be left without cover.

It is uncertain whether they would be able to make a claim to the Financial Services Compensation Scheme (FSCS). The FSCS has yet to decide whether the policies would be eligible.

The claims hotline to Homecall Plus was still in operation on Thursday. Customers were being diverted to Brit Insurance, if appropriate.

Others were informed of the company's failure and were advised to cancel any direct debits.

Homecall Plus charged £126 a year or £11 a month for a call-out service.

The Insolvency Service has transferred the case to its public interest unit because of the number of people who could be affected.

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