Hospital complaint 'swept under carpet'
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Cwm Taf health board complaint 'swept under carpet'

A health board which took more than three years to handle a complaint has been criticised by an ombudsman.

A woman, referred to as Mrs D, died at the Royal Glamorgan Hospital in Llantrisant a day after being admitted in November 2012.

The public services ombudsman for Wales found Cwm Taf health board took too long to investigate her son's complaint and said there was a "lack of transparency" in its response.

The health board has apologised and said it has "already taken a number of actions to improve and strengthen our complaints processes and services".

  • 01 Aug 2017
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