Cwm Taf health board complaint 'swept under carpet'
A health board which took more than three years to handle a complaint has been criticised by an ombudsman.
A woman, referred to as Mrs D, died at the Royal Glamorgan Hospital in Llantrisant a day after being admitted in November 2012.
The public services ombudsman for Wales found Cwm Taf health board took too long to investigate her son's complaint and said there was a "lack of transparency" in its response.
The health board has apologised and said it has "already taken a number of actions to improve and strengthen our complaints processes and services".
01 Aug 2017