A stained mattress at the Big Sleep Hotel
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Cardiff's Big Sleep Hotel: 'Massive' stains and dead insect

A hotel in the heart of Cardiff has admitted "unacceptable" failings after a BBC Wales investigation uncovered dirty rooms.

The Big Sleep Hotel, once part-owned by Hollywood star John Malkovich, received complaints from guests about blood stains on walls, rubbish on floors and unclean bathrooms.

The X-Ray show also found dirty duvets, mouldy windows and dead insects.

The hotel, now owned by Compass Hospitality, has promised to improve.

X-Ray's Omar Hamdi booked in to find out what it was like.

  • 28 Nov 2016