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Care firm 'failures' harmed elderly, inspectors find

A home care firm was responsible for the neglect and harm of vulnerable and elderly people in Powys, a report by a watchdog has found.

Failures in the service by Reach, which took over the contract in April, led to some people being admitted to hospital.

This included one person who was left on the floor after a fall because a home visit was missed.

Reach, which no longer has the contract, apologised and said it had struggled with staffing "challenges".

India Pollock reports.

  • 09 Oct 2014
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