Errors in police call handling revealed
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Investigation reveals errors in call handling by Police Scotland

A series of errors has been discovered in the way police call centres in Scotland have been handling phone calls from the public.

A BBC investigation discovered more than 80 "near misses" since April involving road traffic accidents, domestic abuse, assault and vulnerable children.

Police Scotland was told to overhaul its handling of calls after a crashed car lay undetected for three days and two people died.

The force has said that it records such incidents in order to learn lessons from them and that they account for one in every 22,500 calls.

BBC Scotland's Lucy Adams has this report.

  • 02 Dec 2016