NHS 24 call handling system
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Troubled NHS 24 IT system praised as 'good practice'

A computer project for the NHS 24 telephone helpline which ran £40m over budget has been praised in a government report for being a "strong" example of good practice.

The system for handling patient calls has been beset with problems and was temporarily withdrawn in November.

BBC Scotland's health correspondent Eleanor Bradford reports.

  • 14 Dec 2015