Durham Council accused over compensation probes
Durham County Council is using "increasingly heavy-handed tactics" when investigating public claims for compensation after trips and falls on the county's pavements, an investigation by the BBC's Inside Out programme has claimed.
Pauline Wilson had to have her little finger amputated as a result of her fall in December 2010, but it took her five years and a huge legal battle to finally win the compensation she was entitled to.
Figures show Durham County Council paid out more than £300,000 in compensation for trips and falls between April 2012 and December 2015, but in the same period also paid a bill for legal services totalling over £1m.
Oliver Sherratt from the council is standing by its investigation procedures, but Pauline Wilson says the whole affair has "really knocked her for six".
You can see more on this story on Inside Out on BBC One at 19:30 on Monday or catch up on the iPlayer.
08 Feb 2016