'A happy day that descended into chaos'
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Parents trying for refund after Essex day out disappoints

Angry parents are demanding a refund after children's festival "Kidz Fest" in Essex did not live up to their expectations.

Caroline took her family there and told PM's Eddie Mair it was meant to be a happy day but "descended into chaos".

Criminal barrister Andrew Taylor said parents could complain to their local authority's Trading Standards and the organisers could be sent to prison if a court finds the advert was untruthful and has deceived people.

The BBC has tried repeatedly to contact the organiser but he would not respond to our questions.

  • 08 Aug 2016
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