Nick Chapman, chief executive of NHS Direct.
Media playback is unsupported on your device

Government plans to scrap NHS direct

The government has confirmed it is planning to scrap the NHS Direct telephone service in England and replace it with a cheaper option.

A new 1-1-1 helpline is already being piloted in north-east England.

The move comes as the government curtails public spending even though it has promised to protect the NHS.

Nick Chapman, chief executive of NHS Direct has said it will be a more seamless service.

  • 28 Aug 2010