Woman on phone while talking to BBC reporter Graham Satchell
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Etiquette of mobile phones: When should you hang up?

We all know that you can't use mobile phones while in the car - but what about at the supermarket checkout?

One Sainsbury's customer tried it recently, and was shocked when the shop assistant refused to serve her until she'd hung up.

The supermarket apologised to the customer but should they have done?

Graham Satchell went to find out what people think.

  • 04 Jul 2013
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