'NHS doesn't learn from deaths'
Media playback is unsupported on your device

'NHS doesn't learn from deaths'

The NHS is missing opportunities to learn from patient deaths, according to a review by the Care Quality Commission.

The CQC says too many families are not being included or listened to when an investigation happens.

The government commissioned the review after a BBC investigation into Southern Health Trust.

This video has been optimised for mobile viewing on the BBC News app. The BBC News app is available from the Apple App Store for iPhone and Google Play Store for Android.

  • 13 Dec 2016