GP receptionists bound by 'confidentiality rules'
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GP receptionists come under 'confidentiality rules'

Receptionists quizzing patients about why they need to see their GP could be putting some sick people off visiting their surgery, a survey suggests. Of almost 2,000 adults questioned for Cancer Research UK, four in 10 said they disliked having to discuss their ills with office staff in order to get an appointment.

Jessica Kirby is health information officer at Cancer Research UK. She told the Today programme people should not be worried and receptionists are bound by the same "confidentiality rules as the rest of the practice team".

  • 11 Oct 2016