Leeds General Infirmary: Heart operations unit let down relatives
A report has confirmed that the centre is safe but has revealed how 16 families were shown a lack of compassion and care in the way they were treated at Leeds General Infirmary.
Operations were suspended for more than a week after concerns about death rates but now the NHS in England says new standards are needed to ensure families are shown respect and understanding.
Michelle Elliot's daughter Jessica was a patient at the Leeds heart centre and says her family was let down by the unit.
Mike Bewick, Deputy Medical Director for NHS England, said lessons have been learned.
13 Mar 2014