Woman shopping in M&S
Media playback is unsupported on your device

Marks and Spencer revamp could damage profits

Marks and Spencer is warning investors that plans to revamp its clothing and homeware lines will hit profits.

The company's new Chief Executive Steve Rowe says it is time to cut prices, put more staff in stores and to cherish the loyal customer.

Emma Simpson reports.

  • 25 May 2016
Go to next video: 'We're changing in-store environment'