Dido Harding and Kamal Ahmed
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TalkTalk boss Dido Harding: 'Our customers will judge us on our actions'

The cyber-attack on TalkTalk could cost it up to £35m in one-off costs, the company has said.

Following the hack, which divulged some users' financial details, all customers of the telecoms group will be offered a free upgrade.

Chief executive Dido Harding said that despite the hack, TalkTalk was "well positioned to deliver strong and sustainable long-term growth".

Speaking to the BBC's Kamal Ahmed, she said that although some customers had cancelled their direct debits as a result of the data breach, many had since reinstated them.

"Our customers will judge us on our actions, not our words," she said.

  • 11 Nov 2015
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