Martin Lewis
Media playback is unsupported on your device

Consumer law changes: Your questions answered

Editor of consumer information website Money Saving Expert, Martin Lewis, answers BBC viewers' questions on the new Consumer Rights Act.

For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.

People buying services - like a garage repair or a haircut - will also have stronger rights.

  • 01 Oct 2015
Go to next video: Consumer laws: What has changed?